Opt-Out Policy

At Arrive First and Captix, we respect your privacy and are committed to providing you with control over your personal information. This Opt-Out Policy explains how you can exercise your right to opt-out of receiving certain communications and limit the collection of your data.

Types of Opt-Out Options

  • Email Communications: You can opt-out of receiving promotional emails from us at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us directly at support@arrivefirst.com.
  • Data Collection: To opt-out of data collection for analytics purposes, you may adjust your browser settings to disable cookies or use a privacy tool or plugin that limits tracking. Note that this may affect the functionality of our websites.

Opt-Out Policy for Phone Communications

Purpose:
This policy outlines the rights of customers to opt out of receiving phone communications from Arrive First, Inc. and Ciber.law and explains the process for managing such requests. We are committed to respecting customer preferences regarding communications and complying with applicable laws, including those related to telemarketing and customer privacy.

1. Scope

This policy applies to all phone communications, including calls and text messages (SMS) made for marketing, service updates, notifications, or other purposes by Arrive First, Inc. and Ciber.law to individuals.

2. Opt-Out Rights

Customers have the right to opt out of receiving phone communications from Arrive First, Inc. and Ciber.law at any time. Opting out may include:

  • Marketing calls and promotional offers
  • Service updates and notifications
  • Surveys or feedback requests

Exceptions include legally required communications or notifications essential for service continuity or safety.

3. Opt-Out Methods

Customers may opt out of phone communications using any of the following methods:

  • Reply to SMS/Text Messages: Customers may respond to any text message with the word “STOP” to unsubscribe from future messages.
  • Phone Call Request: Customers can request to opt out during any call by informing the representative.
  • Customer Service Contact: Customers may contact us at 1-800-216-0816 to request removal from call and text message lists.
  • Website Portal: Customers can log in to their Arrive First, Inc. or Ciber.law account at https://captix.com and adjust communication preferences under “Settings” or “Notifications.”

4. Processing Opt-Out Requests

Upon receiving an opt-out request, Arrive First, Inc. and Ciber.law will:

  • Acknowledge and process the request within 24-48 hours.
  • Cease all phone communications, except as legally required, within 10 business days.

5. Re-enrollment and Consent

If a customer wishes to receive phone communications after opting out, they may contact Arrive First, Inc. or Ciber.law to re-enroll or update preferences through their online account.

6. Exceptions

Certain notifications, such as emergency alerts, security notifications, and legally mandated messages, may still be sent even if a customer opts out, provided such communications are necessary for the customer’s safety or service integrity.

7. Data Privacy and Security

Arrive First, Inc. and Ciber.law value customer privacy and securely manage personal data according to applicable laws and company privacy policies. Contact information is handled with the utmost confidentiality and used solely for the purposes authorized by the customer.

Policy Review and Updates
This policy will be reviewed annually and updated as necessary to ensure compliance with applicable laws and customer service standards.

Contact Information
If you have questions about this Opt-Out Policy, please contact us at 1-800-216-0816.

Third-Party Links and Cookies

Our websites may contain links to third-party sites. We do not control these third parties and are not responsible for their privacy practices. You are encouraged to review the privacy and opt-out policies of each third-party service.

Do Not Track Signals

Arrive First and Captix do not currently respond to browser “Do Not Track” signals. However, we offer the ability to manage your cookie settings and opt-out of certain tracking services where possible.

Contact Us

If you have any questions or would like assistance with opting out of our communications, please reach out to us at:

Email: support@arrivefirst.com

Address: Arrive Firs, Ciber.law & Captix, 1723 Virginia Willow Drive, Tampa, FL, 33602

This Opt-Out Policy was last updated on October 1st, 2024 We reserve the right to update this policy as necessary to reflect changes in our practices.

Thank you for your trust in Arrive First, Ciber.law and Captix. We are dedicated to respecting your preferences and protecting your privacy.