Captix AE FAQ

The Self Service Check In App

Self Service Check In can be accessed through the Settings Gear on the main Event Dashboard. That URL is the one you will need to have prepared in a web browser at the check in station.

Self Service Check In works best when used on tablets; many of our teams use the Dell XPS 18.

All registrants receive a confirmation number in their email. When, checking in, they can choose to type in either that confirmation number or the email with which they registered. The Check In app will find them in the system and give the attendee a “success” message. If there is a survey associated with your event, the survey will be sent after they check in.

If you are using Self Service Check In at your event and want to check on how attendance is going, we recommend using the regular Check In app to see a list of your attendees.

If you have access to the High Attendance (Captix) platform, you can find Self Service Check In link inside the Settings Gear.

Self Serve Check In Link

If you do not have access to the High Attendance (Captix) platform, please email to request your link, or ask your Dell Event Manager.

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